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Alibaba Cloud Academy FAQs

Frequently asked questions about Alibaba Cloud Academy.

1. Q: How do I register for an account on Alibaba Cloud Academy?

Go to Alibaba Cloud Academy, click "Free Account" on the upper right corner and you will be directed to the Alibaba Cloud Registration page. Choose the corresponding account type and continue. If you are registering as an individual, enter your email address, password and click "Sign Up" to go to the next step. Select your country or region and receive your verification code by email or phone then you have successfully created your Alibaba Cloud account. You should note that your Alibaba Cloud account will be the account that you use on Alibaba Cloud Academy.
See Alibaba Cloud Account Registration Guide for a visual step-by-step guide.

2. Q: Do I need to set up a payment method?

Yes. You will need a payment method to purchase exam vouchers, membership subscriptions, as well as some courses, Clouders and specialties. If you only intend to participate in the online proctoring exam, then it's okay if you don't set up a payment method for now.

3. Q: I have a redeem code for a course/Clouder/specialty, how do I redeem it?

Here is a guide: Authorization Code Manual (Certification Course) for claiming certification courses. It works with the same with clouder and specialty.

1. Q: How to purchase Alibaba Cloud Academy Membership?

If you haven't completed your billing information before purchasing Alibaba Cloud Academy Membership, please go to Alibaba Cloud User Information page and fill in the necessary information. Then on Alibaba Cloud Academy Memberhsip page, click "Subscribe" and you will be directed to the checkout page. After purchasing, you will receive a redeem code to your email. Copy and paste the redeem code here and you are all set. Membership benefits include unlimited access to all online courses, free training courses for exam preparation, free Specialty certifications, free Apsara Clouder certifications, and up to 4 chances of re-taking exams, etc.

1. Q: How do I create an account on Pearson VUE?

If you are registering for Alibaba Cloud certification exam at Pearson VUE, you will need an account on Pearson VUE as well. Please go to Pearson VUE Webpage, click “create account” on the right side to start the process. Read carefully the “Privacy Policy Acceptance” before creating an account, and then click “Agree”. Fill in your personal information such as name and email address, then click “Next”.Then enter your contact information such as address and phone number, then click “Next”. Enter additional information such as age, region, industry, and your relationship with Alibaba (e.g. partner, customer), click “Next”. Enter username, password, and security questions to complete the account setup. For a step-by-step visual guide, please check Registration Guide for Taking Exams on Pearson VUE.

2. Q: Where do I choose the exam location?

To choose the exam location on Pearson VUE, firstly you will need a Pearson VUE account. If you don't have one, please follow Question No.1 to register first. With an account, you’ll be able to sign in and see the exam dashboard. Click “View exams” on the page and select the exam that you would like to take. You will see that there are 2 exam options: “At a test center” and “Online at my home or office". If you want to take the exam offline, please read the testing policies carefully before scheduling your exam. And then click “Agree”.On the exam scheduling page, type in your location and you’ll see the available test centers nearby. You would be able to select your preferred test center from there.

3. Q: How do I choose the exam date?

After following the above steps from Question No.1 and Question No.2, you will see the next step is to choose the appropriate exam date and time. Please check Registration Guide for Taking Exams on Pearson VUE for a visual guide.

4. Q: How do I take the exam on Pearson Vue Test Center?

To take the exam on Pearson Vue Test Center, you should first follow the above steps from Question No.1, Question No.2, and Question No.3, double-check the exam confirmation details and contact information. And then click “Proceed to checkout”. After you've made the payment, you will have successfully registered for the exam. Attend the exam at the exam location on the exam date accordingly.

5. Q: How do I take the online proctored exam?

To take the online proctored exam on Pearson VUE, firstly you will need a Pearson VUE account. If you don't have one, please follow Question No.1 to register first. With an account, you’ll be able to sign in and see the exam dashboard. Click “View exams” on the page and select the exam that you would like to take. You will see that there are 2 exam options: “At a test center” and “Online at my home or office". If you want to take the exam online, please click “Online from my home or office”. Don’t forget to do the equipment test now or before the exam. (There are 11 steps to finish and please refer to the guide here.) After doing the equipment test, you need to sign in to your account and choose the exam you want to take one more time. And then you will be directed to the previous page where you choose “Online at my home or office” once again, and click “Next”.Read carefully the testing policies before scheduling your exam, and then click “Agree”.Choose the appropriate date and time. Take a look at the exam details and contact information. And then click “Proceed to checkout”. After the payment is done, you will have successfully registered for the online exam. Follow the exam guide on Pearson VUE to take the exam on time.

6. Q: Can I change my exam appointment?

You can change your appointment and test center on the exam appointment page. If you have any question, please contact us here.

7. Q: What regions are online proctored exams available?

To check the regions where online proctored exams were supported on Pearson VUE, firstly you will need a Pearson VUE account. If you don't have one, please follow Question No.1 to register first. With an account, you’ll be able to sign in and see the exam dashboard. Click “View exams” on the page and select the exam that you would like to take. You will see that there are 2 exam options: “At a test center” and “Online at my home or office". If you want to take the exam offline, please read the testing policies carefully before scheduling your exam. And then click “Agree”.On the exam scheduling page, type in your location and you’ll see the available test centers nearby. If there aren't any, then the online proctored exams are not supported in your region. Currently, there aren't any online proctored exams available in the Chinese mainland.

8. Q: How to check if there's any available exam sessions in my city?

Sign in to your Pearson VUE account and see the exam dashboard. Click “View exams” on the page and select the exam that you would like to take. You will see that there are 2 exam options: “At a test center” and “Online at my home or office". If you want to take the exam offline, please read the testing policies carefully before scheduling your exam. And then click “Agree”.On the exam scheduling page, you’ll see the test centers nearby based on your location. You could type in the district, street name to narrow down and see which test centers there are. After choosing the exam location, click "Next" and choose the appropriate exam date and time. If the exam date and time shown are in grey, then please select another one that is available and open for registration.

9. Q: How do I receive a certificate?

After passing the exam, Pearson VUE will send you a report with your account information in it. If you wish to receive the electronic certificate, please make sure you have an Alibaba Cloud account first. After logging on, hover to https://edu.alibabacloud.com/, on the upper right corner, under the tab "my learning", click "my certification". Select the exam category on the tab, e.g., ACA, ACP, or ACE. You will see that there's a link that allows you to link your Pearson VUE account with your Alibaba Cloud Account. Click on the link, and you will be asked to fill in two boxes, "ClientCandidateID" and "RegistrationID", which could be found on the report that Pearson sends you after completing the exam. After submitting the above information, you will be able to see the certification on "My Certification" page, and under the expiration date, you will find "View Certificate" option. Click on it and you will see the "download certificate" option. If you are still confused about how to link your Pearson VUE account with your Alibaba Cloud account, please refer to Register Account And Download Certificate for a visual step-by-step guide.

1. Q: What is 14 days Challenge and how do I participate?

It is an official way to win a FREE ACA Certification Exam, in the meantime, you will be able to acquire a fundamental and solid understanding of Alibaba Cloud products in 14 days. Choose your challenge path, finish 3 of the Clouder exams and obtain certifications. To take up the challenge, scroll down the Alibaba Cloud Academy 14 Day Challenge and find the clouders certification that's under your preferred ACA exam. Pass 3 of the clouder exams under the same learning path and fill in the 14 Day Challenge Application Form on 14 Day Challenge page. After submit, you will receive a confirmation email with ACA exam vouchers and instructions.

2. Q: What is the New User Offer and how can I get it? Is it free?

The New User Offer learning path is totally free and you will be able to collect Clouder badges and certifications and get yourself a free ACA Cloud Certification exam opportunity. Purchase the Clouder Operate and Manage a Cloud Server , and get the Clouder with $ 0.00 as a new user. After purchase(with no cost), you will receive the free new user Clouder Package redeem code in a week. The package includes 10+ products of Alibaba Cloud. Follow the instructions on the email to redeem the FREE Clouder Package. Pass 3 of the Clouder exams in the Clouder Package in ONE month, and apply for the FREE ACA Associate Cloud Computing Certification Exam. After submit, you will receive a confirmation email with ACA exam vouchers and instructions.

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